Troubleshooting

Common issues and quick fixes

If extraction fails or returns empty, retry once, then check the document: password-protected PDFs, dense or unusual layouts, and low-quality scans are the usual culprits. Re-scan at a higher DPI or flatten the file.

If you hit your monthly limit, extraction is blocked until the allowance resets. Upgrade from the footer or connect a BYOK provider (unlimited on Pro and Ultra).

Browser-only storage is local to the browser it was created in; PRO and ULTRA files are in the cloud and follow you across devices.

If an upload falls back to browser-only storage, your cloud storage is full. Delete files to free space immediately or upgrade for more capacity.

Try it free or read the full documentation.