Refunds & Cancellations

1. Cancellation

You can cancel a recurring Dynamite Docs subscription (Hobby, Pro, or Ultra) at any time with no cancellation fees. Creem subscriptions can be cancelled from the customer billing portal. For a PayGlocal mandate, email info@dynamitedocs.com. Prepaid INR purchases do not renew and need no cancellation.

• When cancellation takes effect. Subscriptions are billed in advance each month or every 12 months, depending on the interval selected at checkout. Cancellation stops future billing and takes effect at the end of the paid billing period.
• What happens after cancellation. Your paid plan features remain available until the end of the paid period. After that, your account reverts to the Free tier. Your documents and extracted data are not deleted when you cancel; you keep access to your workspace under Free-tier limits.
• How to delete everything. To delete your documents and close your account, contact info@dynamitedocs.com and we will delete or anonymize your data in line with our Privacy Policy.

2. Refunds

We want you to be confident in your purchase. Our refund policy is:

• 7-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund of your first paid month within 7 days of the original purchase, provided you have not relied on the extracted data in a commercial context. This covers every first-time paid plan, once per account.
• No partial-period refunds. Because subscriptions are billed in advance, we do not provide pro-rated refunds for mid-cycle cancellations. If you cancel during a monthly or 12-month billing period, you retain access until the period ends and are not charged again.
• Duplicate or erroneous charges. If you were charged incorrectly or more than once, contact us and we will refund the erroneous charge in full.
• Service failures. If the Service is unavailable due to a fault on our side and materially prevents you from using it during a billing period, we may, at our discretion, offer a refund or credit for that period.

3. How to request a refund

To request a refund, email info@dynamitedocs.com with the subject line “Refund request” and include the email address used at checkout. We will review your request and respond within 5 business days.

• Approved refunds are returned to the original payment method within 5–10 business days of approval.
• Refunds are processed through the payment provider used at checkout, Creem or PayGlocal, and may take a few additional days to appear depending on your bank or card issuer.

4. Exceptions

• Accounts that violate our Terms of Service (for example, abusive use or attempted quota bypass) are not eligible for refunds.
• Costs you incur from your own third-party AI provider keys are not refundable by us. Those are billed by the providers you chose.
• After the 7-day window, refunds are generally not available except for duplicate charges or Service failures, as described above.

5. Chargebacks

If you believe you have been charged in error, please contact us before initiating a chargeback. Filing a chargeback without contacting us first may delay resolution of your issue. If a chargeback is disputed, we may suspend the associated account pending review.

6. Contact

Questions about refunds or cancellations: info@dynamitedocs.com.